Information for Libraries

Q: What are the advantages of this program for libraries?

This service is free
Minimal maintenance needed on the part of your college’s librarians
Stats and chat transcripts from your patrons made available to you upon request
Staffed by library science graduate students and professional librarians
No downloads necessary for users, except a possible Flash download which many users already have installed
Available: Monday-Thursday: 9am-11pm Friday 9am-5pm Sunday 1pm-11pm
Live online reference service for onsite and offsite patrons
Can expand upon any existing email or chat reference services you currently offer
Generic or customized chat widgets available

FAQ's

Q: What would be required on the part of my library?

Some examples of the types of questions we answer:

Do you have books on microbiology?
I need to use the databases and I can’t find any articles
I’m looking for information about the health care system in Nigeria
How do I use MLA?
How do I get a map of this area?
I can’t log into the library databases, what should I do?
I can’t log into the library databases, what should I do?

We are not always able to answer technology related questions, but we try to direct patrons to the correct department or individual who can best assist them.

Q: Do we have the option to discontinue the service if we later decide we no longer want/need it?

Yes, it is possible to cancel service at any time.